What's included in my license?
When you have an active license, it includes the following:
- Support from our help desk
- Automatic updates for the core plugin
- Automatic updates for any purchased add-ons
Accessing your licenses
If you would like to access all purchased licenses, you can go to your Account Licenses page. All Formidable Pro and Formidable add-on licenses that have been purchased will be listed. If your license is currently active, you will see something similar to the image below.
If your license is currently expired, you will see something similar to the image below.
Activating your licenses
Activating a Formidable license
If you have purchased Formidable and are looking to activate your license on a site, please follow the license activation instructions.
Activating an add-on license
If you have purchased an add-on, you can go to the Formidable Global Settings page in your WordPress admin dashboard, and then click on 'Plugin Licenses.' After doing so, you can click on 'Autofill Licenses' which will automatically retrieve your add-on license keys.
If you are having trouble autofilling your add-on license keys, you can access your license key information on the Account Licenses page. Once you find the license key for the add-on you're looking for, double-click the alpha-numeric number and copy the license. You can then go back to the Formidable Global Settings page of your site, click on the 'Plugin Licenses' tab, and paste the license key in the appropriate field and click 'Activate.'
Managing your licenses & sites
Deactivate a site
Once your license is activated, you may want to see which sites your license is active on, and possibly even deactivate your license on one or more of those sites. To manage the sites that are on your license, go to the Account Licenses page and click 'Manage Sites' on one of your purchased items. This will bring you to a page where you can see which sites your license is activated on. You may deactivate your license from any one of the sites.
Block a site
The 'Manage sites' page for deactivating a site can also be used to block a site. Go to the Account Licenses page and click 'Manage Sites' for one of your licenses. Then click the 'Block site' link. This will add the site to a list of Blocked Sites at the bottom of that page. Any site you block will be blocked from all of your licenses.
If you need to unblock a site, go back to the Account Licenses page and click 'Manage Sites' for one of your licenses. Click the 'Unblock site' link for the site you no longer wish to be blocked.
Extending your licenses
On the Account Licenses page, you may see a link to the right of your Formidable license that says 'Extend License'. This link will allow you to extend your license before it expires. After your license expires, you will be prompted to 'Renew License'. For more information on renewing your license, click here.
When you extend your license, one year will be added to your current license expiration date. For example, if today's date is June 1st, 2016 and your license is due to expire on June 30th, 2016, when you extend your license, your new license expiration date will be June 30th, 2017.
Renewing your licenses
Once your license expires, you will see a link to the right of your Formidable license that says 'Renew License' on the Account Licenses page. This link will allow you to renew your license to access the benefits of an active license.
When you renew your license, your expiration date will be updated to one year from the date of your renewal.
Upgrading your licenses
To find out more about upgrading your license, click here.
Missing package add-ons
Did you purchase a license package, and the download are not showing on your downloads page? To get all your allowed add-ons for a package that is not expired, go to the Account -> Licenses page. Click the 'View upgrades' link for your Formidable Pro license, and select the free upgrade. This will upgrade your license to a bundle that includes all of your add-ons. If your license is expired and you are looking for an addon that was released before your license expired, open a help desk ticket so we can help you.
When a new add-on is released, your license must be current in order to have access to it. The add-on must also be included in your license package. If these two conditions are met, go to the Account -> Licenses page. Scroll down to the bottom of the page. You will see a button to Generate license(s) for your license package. Click this button, and any add-ons missing from your licenses page will be created.
