Licenses are valid for one year from the date of purchase. A valid and active license key is required in order to get automatic upgrades for purchased extensions. License keys can be used on sites the license holder owns or is personally involved with building. We reserve the right to limit or block the use of licenses that violate this agreement.
Updates are included for free for one year. If you have a valid and active license, updates will be delivered automatically from the WordPress dashboard. If your license expires, you can download updates from your account page.
Support is provided to the license holder up to one year after the purchase date. You must renew your license if you wish to receive support after one year. We reserve the right to require early support renewal from those who post over 40 tickets in a single year.
Our team will not provide support on sites that include full or partial nudity or other adult content. If you have a problem that requires us to see your site, the problem will need to be replicated on another site.
The Formidable no-risk money back guarantee offers that, if at any time within the first 14 days of opening your account you decide that Formidable is not for you, just let our support team know. Your refund will be processed with no questions asked. After 14 days, no refunds will be given.
To submit a refund request, please open a support ticket.