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User Flow

Last Updated: November 1, 2022

Knowledge Base → Add-Ons → Other Add Ons → User Flow

Track which pages a user visits before submitting a form. The user flow information is viewed on the individual entry page in the admin, pages, posts, confirmation messages, and email notifications.

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  • Show how much time was spent on each step with timestamps.
  • Show other forms that were submitted before the current form.
  • Display a summary of the time between the first time the user data was logged and when the form was submitted.
  • Show the terms searched on the site in the user flow.
  • Show a list of every page visited on the site before submitting a form.
  • Show how users got to the site when clicking a link on another site.
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Download and Install

  1. If you haven't already done so, install and activate Formidable Forms.
  2. In your WordPress admin, go to Formidable → Add-Ons and click the Install button for the Formidable User Tracking plugin.

View User Flow Details

Once the User Flow add-on is activated, it will immediately start tracking your users, and all future submissions will include the User Flow information in the entry details.

  1. To view the user flow details, go to Formidable → Forms and select your form.
    User Flow - Select form
  2. After a new entry is submitted, go to the form Entries page. Click View to see the entry details.
    User Flow - View Entry
  3. In the Entry details page, scroll down to the User Flow section. It will allow you to see the list of actions taken before submitting the form.
    User Flow - List Details
  4. Click the link icon to view the visited page in a new tab.User Flow - Link icon

Using the User Flow details

Add to email notifications

  1. Go to your form Settings → General → Actions & Notifications page.
  2. Select the Email Notification form action and scroll down to the Messages box.
  3. Select the Append IP Address, Browser, and Referring URL to message checkbox to include the user flow information in the email notification when the form is submitted.
    User Flow - Add Email
  4. When the form is submitted, the email notification will include the user flow information at the end of the message. User Flow - Show Email

Add to pages and posts

  1. Go to your page or post and insert the following shortcode.
    [frm-show-entry id=x user_info=1]

    Replace x with the ID of the entry.
    User Flow - Add Pages Posts

  2. Once added, it will show an entry with the user flow information (including IP address, browser, and referring URL).
    User Flow - Show Pages Posts

Add to confirmation messages

  1. Go to your form Settings → General → Messages page and insert the following shortcode.
    [frm-show-entry id=[id] user_info=1]

    User Flow - Add Confirmation Messages

  2. Once added, it will display the user flow information for that submitted entry on the confirmation message.
    User Flow - Show Confirmation Messages

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  • Download and Install
  • View User Flow Details
  • Using the User Flow details
    • Add to email notifications
    • Add to pages and posts
    • Add to confirmation messages
  • Related articles
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