User Flow

Knowledge Base → Add-Ons → Other Add Ons → User Flow

Track which pages a user visits before submitting a form. The user flow information is viewed on the individual entry page in the admin, pages, posts, confirmation messages, and email notifications.

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Show how much time was spent on each step with timestamps.
Show other forms that were submitted before the current form.
Display a summary of the time between the first time the user data was logged and when the form was submitted.
Show the terms searched on the site in the user flow.
Show a list of every page visited on the site before submitting a form.
Show how users got to the site when clicking a link on another site.

Download and Install

If you haven't already done so, install and activate Formidable Forms.
In your WordPress admin, go to Formidable → Add-Ons and click the Install button for the Formidable User Tracking plugin.

View User Flow Details

Once the User Flow add-on is activated, it will immediately start tracking your users, and all future submissions will include the User Flow information in the entry details.

To view the user flow details, go to Formidable → Forms and select your form.
After a new entry is submitted, go to the form Entries page. Click View to see the entry details.
In the Entry details page, scroll down to the User Flow section. It will allow you to see the list of actions taken before submitting the form.
Click the link icon to view the visited page in a new tab.

Using the User Flow details

Add to email notifications

Go to your form Settings → General → Actions & Notifications page.
Select the Email Notification form action and scroll down to the Messages box.
Select the Append IP Address, Browser, and Referring URL to message checkbox to include the user flow information in the email notification when the form is submitted.
When the form is submitted, the email notification will include the user flow information at the end of the message.

Add to pages and posts

Go to your page or post and insert the following shortcode.
```
[frm-show-entry id=x user_info=1]
```
Replace x with the ID of the entry.
Once added, it will show an entry with the user flow information (including IP address, browser, and referring URL).

Add to confirmation messages

Go to your form Settings → General → Messages page and insert the following shortcode.
```
[frm-show-entry id=[id] user_info=1]
```
Once added, it will display the user flow information for that submitted entry on the confirmation message.

Additional customizations

Learn where to put the code when adding a custom PHP function to your site.

Hide user flow

Use this code example to hide the user flow from appearing when you view the entry for a target form.

add_action('frm_show_entry', 'hide_user_flow', 9);
function hide_user_flow( $entry ) {
	$exclude_form_id = 1659; //Change 1659 to your target form ID
	if ( $exclude_form_id !== (int) $entry->form_id ) {
		return;
	}

	remove_action( 'frm_after_show_entry', 'FrmUsrTrkAppController::show_tracking_data' );
}