When you purchase Formidable Pro or upgrade to Unlimited, one year of support comes with your purchase.
Why Yearly Support?
We at Strategy11 focus on you, our clients. We make every effort to keep our prices as low as possible to allow anyone to leverage the tools offered by Formidable Pro. It is important for us to balance the amount of time we spend on support with the amount of time we spend developing new features and enhancements. To balance these two important aspects, we provide paid yearly support. Yearly support helps to reduce our support load and allow more time for improvements, new features, and updates that benefit all Formidable Pro users.
Each license holder will receive free support for one year from his or her original purchase date. After your support period has expired, you only need to renew your support license if you would like to contact us directly for support. If you come across a bug while outside of your support term, please let us know and we will be happy to provide a fix/workaround.
Click here to renew your support.
When Can I Expect Support?
We want you to succeed with your endeavors and we are always here to back you up. Different levels of support help our team prioritize the order in which tickets are handled.
- Elite support tickets send instant notifications to our team, and our top product engineers will be on your case within 2 business hours.
- Priority support tickets are next in the ticket queue, and can generally expect the first response within 6 business hours.
- Standard support tickets will receive a response within 12 business hours.
Our business hours are listed below; limited support may be available outside of business hours.
|Day of the Week||Hours of Operation|
|Monday||9:00 AM - 5:00 PM MST|
|Tuesday||9:00 AM - 5:00 PM MST|
|Wednesday||9:00 AM - 5:00 PM MST|
|Thursday||9:00 AM - 5:00 PM MST|
|Friday||9:00 AM - 4:00 PM MST|
** We are closed on all major US holidays; support may be limited during these holidays.