It's not always enough to send a single notification email when someone submits a form on your website. Most WordPress form plugins will mail you a copy of the filled out entry. What if you also want to send a personal email to the user?
Autoresponders can be extremely valuable, helping you build trust and relationships with your users and increase conversions. Manually sending an email to every single person who submits a form just isn’t an option for larger websites. Do you want to write emails all day, or would you rather spend your time more productively?
There’s a simple solution to this issue: multiple notifications. Formidable Forms allows you to send separate emails to different addresses. Send a filled out form to yourself, a special memo to a client, or a customized message to the visitor.
If response emails are eating up all your time, we’ll show you a better way to set up multiple notifications. You’ll never need to type up a thank-you message again.
Step 1 – Install and activate Formidable Forms
To get started, you’ll need to install Formidable Forms to WordPress. First, download the premium plugin from your Account page, then head to Plugins → Add New in your WordPress backend.
Next, upload and activate the plugin file, and paste in the license key from your Account. Once Formidable Forms is activated, you’re ready to create your first form.
Step 2 – Create a WordPress contact form
To send notifications from a WordPress contact form to multiple recipients, first you'll need to create a contact form.
With Formidable Forms installed, you should see a new area on your WordPress dashboard. Click Formidable → Forms and Add New to begin. Start with a Blank Form and click Create Form.
Your new form needs a name. Give it a name and a description, then click Create.
Now it’s time for the fun part: building your form! Drag and drop fields from the sidebar into the creation area on the right. Then click on those fields to edit them and add more information.
When you’re finished, click Update, and the form will be completed and saved. With that, you’re ready to set up email notifications in your form.
Step 3 – Customize the contact form email notification
While on the form you just created, go to Settings → Actions & Notifications. You should already have one email notification here. This one sends the results to your admin email when someone fills out a contact form. Click on it to edit it.
- Label titles the notification. This is private and for your own reference.
- Trigger this action when sends an email when a specific action happens. This includes when an entry is created, updated, deleted, or imported, or when a draft is saved.
- To sends an email to this address. Use [admin_email] to deliver it to your address, or set up an autoresponder to mail it to a user instead.
- CC forwards a copy to another email recipient, while BCC does the same but keeps those emails hidden. Use these boxes to send mail to multiple recipients, separated by a comma.
- Finally, From shows who sent the email. This uses your WordPress admin email by default, but you could change it to a business address.
You can also use the Message box to customize the email’s content. Use the shortcode [default-message] to display the form results, or delete it and add your own custom message.
Knowing all this, you’re now a master of creating and customizing email alerts for your WordPress forms. There’s just one thing left: how to create multiple email notifications?
Step 4 – Create more email notifications for multiple recipients
You know how to set up email notifications, but what if you want to give different messages to multiple recipients?
You may want to deliver a personal response for the user who submitted the form, along with getting a copy yourself. Or maybe you need to send a custom email forwarding the details to clients, admins, or vendors you’re working with.
This is easy to do. Go back to your form and click Settings → Actions & Notifications. Click the Send Email button to create and customize a second email notification.
To send an email to yourself, click the To box and type in "[admin_email]". You could also send an email to the user using the email field ID, or manually type in any other email address.
Make sure to put "[default-message]" into the Message box to attach a copy of the filled out form. If you don’t want that, delete the shortcode and type your own message.
Want to send the same notification to multiple email addresses? Just use a comma-separated list of each email address you would like to send to. Alternatively, you can add the extra email addresses in the CC or BCC boxes.
You can add as many notifications as you need, so don’t just stop at two. Send as many emails as your form requires.
Extensive WordPress contact form customization
When you’re running a larger website, you need absolute control over how your forms act. That goes for when and where emails get delivered.
Not every WordPress contact form plugin contains customizable email notifications. Formidable Forms allows you to extensively tweak notification settings, add multiple notifications, and include conditional logic for email routing. You can also integrate other services to further supercharge your forms’ email alerts.
You can even schedule emails for later. Reminder emails, birthday wishes, and more can all be automated.
With more options and integrations, Formidable Forms is the best WordPress form plugin for those who are ready to move on from their days of manually responding to form submissions. Get the most out of your time.