Net Promoter Score (NPS)

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Knowledge Base → Forms → Form Building → Field Types → Surveys and Polls → Net Promoter Score (NPS)
— Requires Surveys and Polls plugin —

The Net Promoter Score (NPS) field allows users to select a number from a scale.
NPS Field

If you haven't already done so, install the WordPress Survey and Polls plugin.

Standard field options

Net Promoter Score (NPS) fields have the following standard options:
NPS Field OptionsNPS Field Options

Field-specific options

In addition to the standard field options, Net Promoter Score (NPS) fields have a few field-specific options. Browse the sections below to learn more about the options specific to NPS fields.

Negative and Positive Statements

Set the negative statement with the lower limit of 0 and the positive statement with the upper limit of 10.
NPS Negative Positive Statement

Field icons

Field action icons allow you to duplicate, delete, or move a field on the form builder page. See field action icons for more information.

NPS results

The easiest way to see the NPS results, is to go to the reports page for your form. Here's an example of the graph and stats that will be included there:
NPS results graph

Display NPS fields

Display the value submitted in an NPS field in a form's confirmation message, email, or View. With the frm-stats shortcode, you can display the Net Promoter Score and percentage of respondents.

  • Display value

    Display the value submitted in an NPS field.

    [x]

    Replace x with the ID or key of the NPS field.

  • NPS

    Determine the total Net Promoter Score.

    [frm-stats id=x type=nps]

    Replace x with the ID or key of the NPS field.

  • Promoters

    Determine the percentage of promoters (score 9-10) in the Net Promoter Score.

    [frm-stats id=x type=promoters]

    Replace x with the ID or key of the NPS field.

  • Passives

    Determine the percentage of passives (score 7-8) in the Net Promoter Score.

    [frm-stats id=x type=passives]

    Replace x with the ID or key of the NPS field.

  • Detractors

    Determine the percentage of detractors (score 0-6) in the Net Promoter Score.

    [frm-stats id=x type=detractors]

    Replace x with the ID or key of the NPS field.

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