Update Formidable Forms Pro

Follow the steps below to update Formidable Forms Pro. Before beginning, you must have a Formidable license, which you can purchase on the Pricing page. You must be using WordPress.

• Update via the WordPress Plugins page
• Manually update Formidable Forms Pro
• Upgrade from Formidable Forms Lite

Update via the WordPress Plugins page

When a new version of Formidable Forms Pro is released, you should see the notification in your WordPress dashboard. If your license is currently active or has updates grandfathered in, you can simply click the link to update to the latest release.

Update manually

If for some reason the automatic updates are not working on your site, you can update manually. Note: Manual updates require that you have a current license. Please be assured that all your forms, entries, Views and styles are safely stored in the database. You will not lose any data by following this procedure:

1. Download the latest release of Formidable Forms Pro from your account page.
2. If updating from a version older than 3.0, install Formidable Forms Lite.
3. On your WordPress Dashboard → Plugins page, deactivate and delete Formidable Forms Pro.
4. Click the Add New button and choose the option to upload a plugin.
5. Select the file downloaded in the first step, upload and activate.
6. If your new installation prompts you for a license key, please go to your Formidable → Global Settings page and re-enter your license key.

Upgrade from Formidable Forms Lite

If you are already using Formidable Forms Lite you can follow these steps to upgrade to Pro. All your existing forms data will remain intact. You will not lose any data by following this procedure:

1. Download the latest release of Formidable Forms Pro from your account page.
2. Navigate to your WordPress Dashboard → Plugins page.
3. Click the Add New button and choose the option to upload a plugin.
4. Select the file downloaded in the first step, upload and activate.
5. Navigate to the Formidable → Global Settings page, enter and save your license key.

Troubleshooting

Destination folder already exists

This error message is displayed when the folders used by Formidable already exist, preventing a new installation from creating them. This can happen if you already have Formidable Forms Pro installed, or if a previous installation of Formidable Forms Pro was interrupted and/or unsuccessful.

Please navigate to the Plugins page of your WordPress dashboard and remove any existing instance of Formidable Forms Pro that you see there.

If you do not see any instances of Formidable Forms Pro on your Plugins page, you will need to manually remove the files so that a fresh install can proceed. To manually do this:

1. Use the file manager system in your hosting control panel or an FTP client.
2. Go to the wp-content/plugins folder and find the formidable-pro folder.
3. Delete the entire formidable-pro folder.
4. Once that is done, clear any caches on your site, then try re-installing Formidable Forms Pro.

Download failed. Unauthorized

If you attempt an automatic plugin update on your site, and receive the message that the update failed, the solution is usually simple. Most of the time, this means the site you are trying to update has not been authorized on your license.

1. Go to your Formidable → Global Settings page.
2. Click Enter New License.
3. Insert your license key and click the Save License button.
4. Return to your plugins page and try the update again.
5. If the update still fails, go to the WordPress Dashboard → Updates page and try the update from there. This page will include more detail about why the update is failing.
6. You will see a long url used to download the plugin. Paste that link into your browser (without the trailing ...). What message do you see?

If the download works with no problem, your site may be blocking communication with our site. You may need to contact your host and ask how to whitelist an IP. The IP address for FormidableForms.com is 52.0.78.177.

Styles missing after update

If you notice your form styles are not displaying correctly after an update, please follow the steps below to resolve the issue.

1. Navigate to your Formidable → Styles page.
2. Click Save on your style.
3. Return to your form and refresh the page.
4. If re-saving the style does not help, you may need to clear your browser cache, and clear any optimization/minify caches on your site.

Requires Formidable Forms to be installed

Please note that since version 3.0, Formidable Forms Pro requires Formidable Forms Lite to be installed. Both plugins must be active on your site and are designed to run side by side. Formidable Forms Lite should install automatically along with Formidable Forms Pro, but if for any reason this does not happen you can manually install Formidable Forms Lite.

The easiest way to install Formidable Forms Lite is to follow the steps below:

1. Go to your WordPress Dashboard → Plugins page.
2. Click Add New and search for Formidable.
3. You can click Install directly from the results on that page.