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Why isn't my form submitting?

Last Updated: August 2, 2018

Knowledge Base → Installation & Getting Started → Frequently Asked Questions → Why isn't my form submitting?

Certain changes made to your form, theme, other plugins, or host environment can sometimes cause unanticipated behavior with your form. For example, a form that will not submit, or an error message. We've found there are certain steps that can help narrow down where a potential problem might be coming from:

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  1. Change your theme to a WordPress default (such as Twenty Seventeen) and try again.
  2. Deactivate any other plugins.
  3. Deactivate or otherwise remove any custom code. In our experience, the most common cause for problems is conflicting code.
  4. Run your page through an HTML validator. You may have added something in your form that is preventing it from functioning correctly.
  5. Open Firebug on your page, select the Console tab and click "Persist". Now when you click submit, you'll see a message like "POST http://example.com/wp-admin/admin-ajax.php". This message can be expanded to see more detail. The response tab is often helpful for telling us what is going on.
  6. Contact us if you still have trouble with your theme and other plugins disabled.
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