As part of an effort to speed up the browsing experience, modern web browsers often save certain site information in a process known as caching. In general, this practice works very well, and keeps websites running more smoothly. However, if a browser has saved information that is no longer current due to a change in form settings, an update, or number of other things, you might see unexpected behaviors from the browser.

In our experience, the two most common symptoms of an uncooperative cache are:

1. Colors or other formatting that won't change, even after you've saved and refreshed the page multiple times.
2. A page seems to function as expected on another device or browser.

If you believe a caching problem might be giving you trouble, we suggest trying the following:

• Close the window or tab you're using and open up the page again on a new one.
• Access the page from another browser. Site caching is done by the browser itself, so a page opened in Chrome will not share data cached by Firefox, for example.
• Open the page with 'Private Browsing,' for Firefox or Safari ('Incognito Mode' in Chrome),
• Try to access the page and replicate the problematic behavior on a different device entirely.

If any of these seem to 'solve' the problem at hand, emptying your cache might be exactly what you need.

Clearing the cache

• Chrome
• Firefox
• Safari

If you still experience issues after clearing your cache, please let us know.