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Why isn’t the form builder page working after I updated?

Last Updated: April 2, 2020

Knowledge Base → Installation & Getting Started → Frequently Asked Questions → Why isn’t the form builder page working after I updated?

As part of an effort to speed up the browsing experience, modern web browsers often save certain site information in a process known as caching. In general, this practice works very well, and keeps websites running more smoothly. However, if a browser has saved information that is no longer current due to a change in form settings, an update, or number of other things, you might see unexpected behaviors from the browser.

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In our experience, the two most common symptoms of an uncooperative cache are:

  1. Colors or other formatting that won't change, even after you've saved and refreshed the page multiple times.
  2. A page seems to function as expected on another device or browser.

If you believe a caching problem might be giving you trouble, we suggest trying the following:

  • Close the window or tab you're using and open up the page again on a new one.
  • Access the page from another browser. Site caching is done by the browser itself, so a page opened in Chrome will not share data cached by Firefox, for example.
  • Open the page with 'Private Browsing,' for Firefox or Safari ('Incognito Mode' in Chrome),
  • Try to access the page and replicate the problematic behavior on a different device entirely.

If any of these seem to 'solve' the problem at hand, emptying your cache might be exactly what you need.

Clearing the cache

  • Chrome
  • Firefox
  • Safari

If you still experience issues after clearing your cache, please let us know.

  • Clearing the cache
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