Why do I see a 404 page when i save my form settings?

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Knowledge Base → Installation & Getting Started → Frequently Asked Questions → Why do I see a 404 page when i save my form settings?

The Mod Security rules recently changed on some servers. As a result, some of the customizable HTML is getting flagged as a false positive. When this happens, you'll either see a 403 (permission denied) or 404 (page not found) when you hit save on the settings page for each form.

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You have two options to solve the problem, while we wait for the issue to be resolved with mod security.

  1. Contact your web host and ask them to disable rule 941320 or 218500 in mod security.
  2. Go to your Customize HTML tab for your form. Remove [if error] and [/if error] from each field in your form.
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