Now that you have a contact form, are you getting a lot of emails? Are you answering the same questions over and over? Save time with a WordPress FAQ page.
How can a WordPress FAQ plugin help me?
Time is your most valuable asset. But there never seems to be enough to do everything on your list. And no matter what you do, you can't make more of it.
But maybe you can shorten your list. Maybe you can shift to the most important items on your list, by reducing the time spent on the day-to-day tasks.
You have a contact form on your site, right? And now that it's there, visitors are contacting you before they decide if they will bring money to the table. Are you seeing the same questions over and over? Save time by answering those questions before they are asked.
What features should I look for in a WordPress FAQ plugin?
Already have an frequently asked questions page? Many webmasters check their traffic stats and see that their FAQ page is visited a LOT. And those visitors are usually potential customers, ready to purchase. Sadly, this very important, high-traffic page often gets minimal attention and is rarely, if ever, updated.
Make it easy to add new questions and answers to your FAQ page! Also, give your team a way to keep your FAQ page updated so it's not all up to you. The right system will help you give visitors the up-to-date information they need. But do you need a dedicated WordPress FAQ plugin for this? No - Formidable can do it all!
It's easy and super flexible to add and display FAQs with Formidable. The basics can be setup in about 15 minutes, though you may want to spend a little extra time styling your View to suit the style and color scheme of your website.
Step 1 - Create an FAQ form to compile your questions and answers
The easiest way is to just skip the rest of this tutorial and download our FAQ template. It includes and FAQ accordion too. If you'd prefer to build it yourself, go ahead and follow the steps below.
Your "Add a new FAQ" form is very simple with a single line text field for the "Question" and a paragraph field for the "Answer". On this form I would recommend removing the default email notification and set the form to show with the success message. That way you can easily add multiple FAQs in a row if needed.
Step 2 - Add your FAQ form to a secure page
It's important that authorized team members have access to this form and the general public does not. I would recommend setting different user roles for your team and your customers. Then you can limit the form visibility so only your team can see the form. You may also wish to publish the form on a password protected page.
Step 3 - Create a View to display on your FAQ page
Once your form is complete and you've entered your current FAQs, it's time to create a view to display them. Your View can be as simple as the field ID for your question, and the field ID of the answer. A simple "All Entries" View is perfect for displaying FAQs.
Your FAQ view content might look like this:
<div id="[key]"> <h3>Q. </h3>  </div>
In most cases, wrapping your View content in a <div> with a unique class or id is a good idea. This will allow you to apply styling via CSS. It's important that adding functionality does not impact the aesthetic of this important page, so spend a little time styling your View.
Step 4 - Display your View on your FAQ page
Publishing your View on the page is as simple as placing the shortcode on your page. Make any final tweaks to your CSS and styling so your FAQs look professional and easy to read.
And that's it. Your FAQ system is done! Four simple steps and you have an FAQ page that allows all your team members to easily add new FAQs, without directly editing the page content or even accessing the admin dashboard.
With Views, automatically display form data as soon as forms are submitted. Create FAQs, event attendee profiles, and anything you can imagine!
Bonus step - Easy frontend editing
FAQs can change, so the ability to easily edit them is a feature every good WordPress FAQ plugin should have. With Formidable, just insert an [editlink] shortcode into your View and it will be visible only to users with permission to edit the entry. So your visitors won't see it. The edit link next to each entry allows you to edit or update each FAQ in a matter of moments. Learn more about front-end editing or how to set it up.
Double bonus step - Search FAQs with pagination
Do you have so many FAQs that it's difficult to find the answer you are looking for? Want searchable FAQs? No problem. Just add [frm-search] on your FAQ page, and they'll be instantly searchable.
Have too many questions to show on a single page? Go to your View settings, choose a page size, and you're good to go.
Create an FAQ page today
Don't spend another minute responding to the same question yet again. Create an FAQ page instead, and offer a link to it in your email response. With each question you receive, ask yourself if it's been asked before, and if you can prevent it from being asked again.
Get started with your FAQ page today, using the best WordPress form builder plugin that doubles as an FAQ plugin. Little by little, you will find you have more time to spend on the things that matter.