Good news: Our starting price just got lower
We’ve spent a lot of time collecting and analyzing our data, and have found that 62% of those who pay for support don't use it. So why should you pay for something you're not using? You won't pay for support with this lower price option. But if you decide you need it later, you can upgrade your license at any time. So for a majority of folks, we are lowering our starting price by 33%.
It's great news for developers!
Not only is this package great for those independent users with a single site, but it's also geared toward developers building client sites. At times, developers come to us requesting a new license key or a site to be blocked from their license in a last minute attempt to not give away all their hard work to a bad client. Let's face it, sometimes a job goes south. Developers want their license back and clients have no way to log in and access plugin downloads.
Now instead of sharing your own license on all your client accounts, purchase a license for them and pass the cost and login credentials over when the job is done. Then should the time come that you part ways, neither of you end up in hysteria over the status of your license.
In addition to the support usage stats, our analysis brought to light other surprising findings. Of our tens of thousands of users, 99.9% have less than 200 sites, 93% have less than 15 sites, while 59% have 1 site running Formidable Pro.
But those with over 15 sites contact our support team twice as often as those with fewer sites. This data has shown us where to divide our licenses in order to provide the best ongoing service as possible.
Introducing the Elite package
In addition to a new starter package, we’ve added a higher tier: Elite.
This Elite license includes Elite support, a higher level of support than we’ve ever offered before. Our team will be instantly notified of your support tickets, and our top product engineers will be on your case within 4 business hours.
The Elite license also includes the first of our Elite add-on collection: WooCommerce. Authorize.net is in development and will make its entrance into this collection by the end of March. More Elite plugins are planned and you’ll have instant access to all of them.
We are also creating a collection of downloadable style templates for instant form theming. As an Elite user, you can download any of these style templates free, plus all styles we add in the future while your license is current. Have a theme you’d like matched? Just let us know.
A note to existing users
These changes do not affect the terms of your license. The number of sites, level of support, add-ons, and type of updates you originally signed up for will continue without any changes.